Terms & Conditions
1: SPECIAL ORDER PARTS
Any special order parts (i.e. shock absorbers), where correctly supplied to specification, are non-returnable.
Any item that has been used by the customer is non-returnable unless it can be shown to be faulty in manufacture or operation, and then that the application, fitting or set-up of the item had been performed in full accordance with any guidance or recommendation provided by either the manufacturer or MOTOTEK.
2: PAYMENT FOR GOODS & SERVICES
Payment must be made in full for any repairs, services and parts at or before the time of collection. We cannot release vehicles to the customer until full payment is received. No dispute or delay beyond the reasonable control of MOTOTEK should interfere with prompt settlement of the account.
MOTOTEK reserve the right to request that customers pay a deposit upon ordering goods or contracting for services, the proportion of which will be decided at the time of the order or contract. In the event that the customer fails to pay the balance of the outstanding amount within 7 days of notification that the goods are available or services supplied then the customer will be deemed to have defaulted on the contract. MOTOTEK reserve the right to retain the deposit in full, and further, that by doing so, this will not prejudice all rights to recover any further damage, loss or expense arising from the defaulted contract. In this situation MOTOTEK will be at liberty to dispose of any of the ordered parts or accessories as they see fit, without being held for any liability to account to the customer for the disposal of the goods.
MOTOTEK reserve the right to refuse to provide repair, servicing or other work on any vehicle that they deem to be unsafe, unfit or unsuitable for road use where it is the case that, through limitations brought about by circumstance or instruction, following any contracted work the vehicle would be left in an unsafe or un-roadworthy condition, or otherwise be rendered unfit for use. MOTOTEK may also exercise the right to refuse to hand back to the customer a vehicle that, in their sole opinion, has been deemed unsafe or unfit for use on a public highway.
MOTOTEK will only release a vehicle in their care to the customer who raised the contract, or to the customer’s agent with the customer’s express authorisation.
In the event that a vehicle remains uncollected after written notification (this include all electronic formats also such as text or email) of completion of the contracted work, or if authority to proceed with estimated work is not received within a reasonable time, then MOTOTEK may impose storage charges based upon a weekly rate applicable at the time.
MOTOTEK reserve the right to hold a vehicle as security after completion of contracted work until any outstanding account has been paid in full. You, the customer agree to waive any and all rights under law and hereby agree to be bound by the terms of contract with MOTOTEK. If a vehicle remains uncollected and account outstanding,we may proceed to sell the vehicle subject to one calendar month's notice. In such a situation the vehicle would be sold at market price or nearest offer and after deduction of the outstanding amounts plus any charges or expenses incurred the balance would be returned to the customer.
MOTOTEK will guarantee all repair or service work for workmanship for a period of either 3 months or 2000 km's, whichever occurs sooner, provided that the vehicle is returned solely to MOTOTEK to provide remedy or repair. We cannot guarantee products sold through us and responsibility for claim of any nature whatsoever rest solely with the product manufacturer and their own terms and conditions. Unfortunately it is not possible to apply the same guarantee terms for products and works completed to track and race machines, due to the extreme conditions these machines are exposed to. However, please be assured that in the unlikely event of an issue, we will work with our customers to ensure these are resolved in a fair manner.